Return & Exchange Policy
Thank you for shopping with Amy’s Skincare & Med Spa! Because of the cosmetic and hygienic nature of makeup and skincare products, we must enforce a strict hygiene policy. Please read our guidelines below before making a purchase.
1. All Sales Are Final (No Returns)
Due to health and safety regulations, we do not accept returns or offer refunds for change of mind, incorrect shade selection, or skin sensitivities. We encourage you to review product descriptions, ingredients, and shade guides carefully before completing your purchase.
2. Exchanges for Defective or Damaged Items
We want you to love your products! If you receive an item that is defective, damaged in transit, or incorrect, we will gladly exchange it for the same product.
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Timeframe: You must contact us within 7 days of receiving your delivery to eligible for an exchange.
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Condition: The defective product must be unused, unaltered, and in its original packaging.
3. How to Request an Exchange
To start the exchange process for a defective item, please follow these steps:
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Email our support team at [email protected] with your order number.
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Include a brief description of the defect.
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Attach clear photos or a short video showing the damage or defect.
Once our team reviews and approves your request, we will send you instructions on where to send your package.
4. Return Shipping Costs
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Buyer Responsibility: Shipping costs for returning your item to our facility are non-refundable and must be paid by the buyer.
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We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit.
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Our Promise: Once we receive and inspect the defective item, we will ship out your replacement product at no additional shipping cost to you.
